SÉPILATES STUDIO
Terms & Conditions
Private Reformer & Mat Pilates Studio • Rustington, West Sussex
Last updated: September 2026
Welcome to Sépilates Studio. These Terms & Conditions apply to all sessions, classes, packages, memberships and services booked with Sépilates Studio.
By making a booking, purchasing a session, package or membership, or attending the studio, you agree to these Terms & Conditions.
Sépilates Studio is a private Pilates studio based in Rustington, West Sussex, offering services including Private 1:1 Reformer Pilates, Duet 2:1 Reformer Pilates, rehabilitation and recovery-focused Pilates sessions, and Mat Pilates.
1. BOOKINGS
All sessions must be booked in advance through the Sépilates Studio website, booking system or directly with the studio where applicable.
Bookings are subject to availability and are only confirmed once the booking process and any required payment have been completed.
Clients are responsible for ensuring that the date, time and type of session selected are correct before confirming their booking.
Session Duration & Arrival Time
Each studio booking is allocated a 60-minute appointment slot, which includes 50 minutes of Pilates instruction.
The remaining 10 minutes allow time before or after the session for arrival, changing if required, a brief consultation or check-in, and any questions or feedback following the class.
Please arrive on time. Late arrival will not extend the scheduled appointment or the 50-minute teaching session, as sessions must finish within the allocated booking time to allow the studio to prepare for the next client.
Where appropriate, part of the 10-minute allowance may be used for discussion regarding injuries, progress, programme adjustments or other relevant matters.
2. PAYMENT
Payment is required at the time of booking unless otherwise agreed in advance.
All prices displayed on the website are in pounds sterling (£) and will clearly show any applicable charges before payment is completed.
Sépilates Studio reserves the right to amend its prices from time to time. Any price change will not affect sessions that have already been purchased and confirmed.
3. CANCELLATIONS & RESCHEDULING
We understand that plans occasionally change.
If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice before the scheduled start time.
Where at least 24 hours’ notice is provided, the session may be rescheduled in accordance with the conditions of your booking or package.
Cancellations made with less than 24 hours’ notice, or failure to attend a booked session, may result in the session being charged in full or deducted from your package or membership allowance.
Where possible, Sépilates Studio will consider genuine exceptional circumstances at its discretion.
4. LATE ARRIVALS
Please arrive on time for your appointment.
If you arrive late, the session may need to finish at the originally scheduled finishing time to avoid affecting the next client.
The full session fee will normally remain payable where a session has been shortened because of a client’s late arrival.
If a client is significantly late and the session can no longer safely or reasonably take place, it may be treated as a late cancellation.
5. CANCELLATIONS BY SÉPILATES STUDIO
Occasionally Sépilates Studio may need to cancel or reschedule a session due to illness, emergencies, instructor availability or circumstances outside our reasonable control.
Where Sépilates Studio cancels a session, clients will be offered an alternative appointment, account credit or refund for the affected session as appropriate.
We will make reasonable efforts to give as much notice as possible.
6. PACKAGES
Where session packages are available, the package price, number of sessions, validity period and any specific conditions will be clearly communicated at the time of purchase.
Packages are for the individual named at the time of purchase and may not normally be transferred to another person without prior agreement from Sépilates Studio.
Sessions included within a package must be used within the validity period stated at the time of purchase.
Any cancellation conditions described in these Terms also apply to sessions booked using a package.
Unused or expired sessions are not automatically refundable, except where required by law or where otherwise agreed by Sépilates Studio.
7. MEMBERSHIPS & RECURRING PAYMENTS
Where a client purchases a Sépilates Studio membership, the membership will continue on a recurring basis and the agreed membership fee will be automatically charged using the payment method provided.
Membership payments will continue until the membership is cancelled.
Clients wishing to cancel their membership must provide at least 14 days’ notice before their next scheduled payment date.
If cancellation notice is received less than 14 days before the next payment date, the next scheduled payment may still be taken and the membership will end at the conclusion of that paid membership period.
Memberships are personal to the named client and may not be transferred to another person unless agreed by Sépilates Studio.
Any sessions or benefits included within a membership must be used in accordance with the membership conditions and within the applicable membership period. Unused sessions do not automatically roll over unless specifically stated as part of the membership.
Sépilates Studio will clearly communicate the membership price, payment frequency and any minimum commitment period before a client purchases a membership.
8. HEALTH INFORMATION & CLIENT RESPONSIBILITY
Pilates involves physical activity and it is important that clients provide accurate information about their health before participating.
Before beginning sessions, clients may be asked to complete a health and exercise questionnaire.
Clients must inform Sépilates Studio of any relevant injuries, pain or physical limitations, medical conditions, recent surgery, pregnancy or recent childbirth, changes in health, medication, or medical advice that could affect their ability to exercise.
Clients are responsible for updating Sépilates Studio if their circumstances change.
Information provided allows sessions to be adapted appropriately where possible but does not replace assessment, diagnosis or treatment by a doctor, physiotherapist or other qualified healthcare professional.
9. INJURY, REHABILITATION & RECOVERY SESSIONS
Sépilates Studio may provide Pilates sessions designed to support movement, strength, mobility, rehabilitation and recovery.
These sessions are not medical treatment and Sépilates Studio does not diagnose medical conditions.
Where appropriate, you may be advised to obtain permission or guidance from your GP, physiotherapist, consultant or another healthcare professional before participating.
Sépilates Studio may refuse or postpone a session where the instructor reasonably believes that exercising may not be appropriate or safe for the client.
10. PREGNANCY
Clients who are pregnant, think they may be pregnant, or have recently given birth must inform their instructor before participating.
Sessions may need to be adapted according to the stage of pregnancy, individual circumstances and any medical guidance received.
Where appropriate, Sépilates Studio may request that a client obtains clearance from their healthcare professional before continuing exercise.
11. EXERCISE & ASSUMPTION OF RISK
As with any form of physical exercise, participation in Pilates carries an inherent risk of discomfort, strain or injury.
Clients should work within their own comfortable range and follow the instructor’s guidance.
Clients must immediately inform their instructor if they experience pain, dizziness, unusual shortness of breath, weakness or any other concerning symptoms during a session.
Clients should never feel pressured to perform an exercise that causes pain or feels unsafe.
Nothing in these Terms excludes or limits Sépilates Studio’s liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.
12. STUDIO SAFETY
For everyone’s safety, clients must follow reasonable instructions given by the instructor regarding the use of Reformer machines and other studio equipment.
Equipment should not be used without the instructor’s permission or supervision where supervision is required.
Clients should inform the instructor immediately if they notice damaged or faulty equipment.
13. CLOTHING & PERSONAL HYGIENE
Clients should wear comfortable clothing suitable for Pilates and movement.
For Reformer sessions, grip socks may be recommended or required for hygiene and safety.
Clients are asked to maintain appropriate personal hygiene and to respect the clean, private studio environment.
14. PERSONAL BELONGINGS
Clients are responsible for their own belongings while attending Sépilates Studio.
Please avoid bringing unnecessary valuables into the studio.
Sépilates Studio will take reasonable care but cannot accept responsibility for loss, theft or damage to personal possessions unless caused by negligence on the part of Sépilates Studio.
15. CLIENT CONDUCT
Sépilates Studio is intended to provide a welcoming, professional and respectful environment.
Abusive, threatening, discriminatory, inappropriate or unsafe behaviour towards the instructor, other clients or visitors will not be tolerated.
Sépilates Studio reserves the right to refuse or end a session where a client’s behaviour creates a safety concern or seriously disrupts the studio.
16. CHILDREN & GUESTS
Because Sépilates is a private studio containing specialist exercise equipment, clients should not bring children, pets or additional guests to their appointment unless this has been agreed with the studio in advance.
This is primarily for safety, insurance and space considerations.
17. UNDER-18s
Clients under the age of 18 may require the consent of a parent or legal guardian before participating.
Sépilates Studio may apply additional requirements depending on the client’s age and the type of session.
18. PHOTOGRAPHY & SOCIAL MEDIA
Photos or videos of a client will not be used for Sépilates Studio marketing or social media without appropriate permission.
Where a client agrees to participate in photographs or videos, the intended use will be explained.
Clients may withdraw permission for future use by contacting the studio, although this may not always allow removal of material that has already been lawfully published or distributed.
19. PRIVACY & PERSONAL INFORMATION
Sépilates Studio takes client privacy seriously.
Personal information provided when making a booking, contacting the studio or completing a health questionnaire will be handled in accordance with applicable UK data protection law and the Sépilates Studio Privacy Policy.
Health information is particularly sensitive and will only be collected and used where there is an appropriate reason and lawful basis for doing so.
Please refer to our Privacy Policy for further details about how your information is collected, stored and used.
20. WEBSITE INFORMATION
Sépilates Studio makes reasonable efforts to ensure that information on its website is accurate and up to date.
Information concerning classes, availability, instructors, pricing or services may occasionally change.
Website information relating to fitness, Pilates, rehabilitation, health or wellbeing is provided for general information and should not be regarded as individual medical advice.
21. PROMOTIONS & DISCOUNT CODES
Promotional offers and discount codes may be subject to additional conditions, including expiry dates and restrictions on particular services.
Unless otherwise stated, promotional offers cannot be exchanged for cash or combined with another offer.
22. GIFT VOUCHERS
Where gift vouchers are offered, their expiry date and any specific redemption conditions will be clearly stated at the time of purchase.
Gift vouchers cannot normally be exchanged for cash, except where required by law.
23. REFUNDS
Refund eligibility will depend on the type of booking or purchase and the circumstances involved.
Nothing in these Terms affects your statutory consumer rights.
Where a refund is due, it will normally be returned to the original payment method used for the purchase.
24. CHANGES TO THESE TERMS
Sépilates Studio may update these Terms & Conditions from time to time to reflect changes to its services, booking arrangements or legal requirements.
The most recent version will be published on the Sépilates Studio website together with the date it was last updated.
Changes will not unfairly remove rights relating to bookings already made.
25. COMPLAINTS
We want clients to have a positive experience with Sépilates Studio.
If you have a concern or complaint, please contact Sépilates Studio directly so that we have an opportunity to resolve the matter.
Contact details can be found on the Contact page of the Sépilates Studio website.
26. GOVERNING LAW
These Terms & Conditions are governed by the laws applicable in England and Wales.
Nothing in these Terms affects any rights you have under applicable consumer protection legislation.
SÉPILATES STUDIO
Private Reformer & Mat Pilates Studio
Rustington, West Sussex
pilatesbysepideh.com
Move with purpose.